I never write these types of reviews, but after such an amazing experience at Royal Gate Columbia, I fell compelled. I was met at every turn with smiles and straight answers. The team was very well-informed on the product line and spent the extra time to answer my questions. They never seemed annoyed or put-out by my incessant questions and indecision. When I finally made my decision, I was again astounded with their patience and personal service. I dealt primarily with Sabrina Sauer, and can promise that you will not find a more helpful associate at any dealership. I will definitely be back for my future purchases.
I found a vehicle I was interested in online, while living nearly 200 miles away. After some helpful emails with Katie, we made the trip. Upon arrival Katie then set us up with our salesman, Rodney. I can't stress enough how great he was to work with. Very friendly, personable, patient and not pushy. The latter is a big one for me. The car is great. While searching the specific year and model in a 250 mile radius, theirs had the highest package, lowest miles and looked to be in the best condition. Not only did they have the best price based on those criteria, but they actually had the lowest price overall. Thanks again, Rodney, Katie, and Royal Gate!
Just bought a used dodge quad cab 5.7 hemi from the ellisville location. .. I love the truck and the price was agreeable but within the first 2 weeks I ended up finding 4 issues and had a fuel problem.. come to find out none of it was covered in their 3 month warrenty and refused to fix them.. I was very upset and still wish they would have worked with me to fix all the issues..i mean after all i did just give them 18,000 $... in cash.... but due to the professional attitude , great customer service and advise from their night service manager Dennis .he made the experience there so much beter.. he talked to the sales manager and worked it out to work on my fuel issues and has made sure my truck was at least running right, i would definitely go back because they have a beautyfull selection of vehicle's . but only for a brand new truck with a bumper to bumper warranty so i knew my man Dennis had my back.. that man is awsome!!
great service, friendly staff, very efficient.....
I did my homework shopping for my 2017 Dodge Durango R/T. Brought my laptop and spreadsheet with all of my calculated pricing formulas and comparisons from multiple different dealers locally and nation-wide. Royal Gate Dodge was able to not only offer top dollar for my trade-in, but they got me the best deal around for the 2017 Durango by far. The employees were great to work with especially Wade and Jim. I'm a happy first-time Royal Gate customer and I'll be back the next time I need a vehicle. Thanks!
It gave me a Jeep!
Best people you can go to, to shop for a vehicle. I talked with Bobby Kelly about getting a pre-owned Jeep. I told him what I was looking for and he delivered, to the "T". He had 3 Jeeps that matched my specifications on their lot, one he had sent over from their Columbia location. Took them for a test drive and was sold. The customer service was outstanding and didn't stop after I signed on the dotted line. They still make it known, if I need anything to contact them. Two BIG thumbs up.
Just picked up my third vehicle from these guys. Great people, and a fantastic buying experience!!!