very good service but the kids waiting room very dirty toys/books old did not work not very inviting for children most all books ripped/missing pages chairs extremely dirty no legos for table really needs an update thank you
Very good service from Pat P. Would highly recommended him if in the market for a new car.
I've purchased many used vehicles over a 50 yr period of time. It seems that with the tens of thousands of vehicles that are available, there were more and more disappointments from dealerships that either do not want to be bothered or simply do not care about customer service. This is not the case with the team at Royal Gate in Columbia, IL. My family and I were greeted with a friendly smile and a warm welcome. We were in search of a good reliable vehicle for our soon to be driving son. Paul Mudd did a great job helping with our search and assisting us get a great deal on a used vehicle. There were some very minor issues however, everything was taken care of within a week to make things right. I highly recommend this dealership and Paul Mudd as a great salesmen if you are looking for a new Dodge/Jeep or any make/model used vehicle. Thanks for a great experience Paul...
Went shopping for cars
I will never purchase another vehicle from this place in my life. I was told we could work the sales tax into the deal and when I went to get the car legal the check was 122 dollars short and when I called to get the difference they would not work with me. They told me what I wanted to hear to get me in a car then did nothing to help me when they shorted me. The sales manager (jarrod) was incredibly rude. Avoid this place at all costs. I should have learned when I bought a car from there 3 years ago and purchased a warranty with it and when I went to use the warranty it was expired by 80 ish miles and they wouldn't help with that either. This is the most money hungry and greedy dealership I have ever been to.
I had the pleasure of working with Paul Mudd and he was so helpful over the phone that I drove 5 hours to buy a vehicle from him. The follow up with him is top notch and he is a man of his word. I highly recommend him and the dealership as a whole! Thanks Paul!!!
I want to thank Bob Kelly and his Used Car Division in Ellisville, MO I bought a car from them this week. This was a very pleasant and positive experience. The service I received from my Salesman "Milton Wright", from Tim (Sales Manager) and from Jeff in financing was exceptional.
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